New Integrated Urgent Care Service for patients

The new Integrated Urgent Care Service that incorporates NHS 111 and the GP Out of Hours services for patients in Cambridgeshire, Peterborough, Oundle, Wansford and Royston has now launched. Wisbech patients are part of the Norfolk NHS 111 and Out of Hours service.

To help simplify access for patients, NHS 111 services have been extended to provide patients with access to a wider range of services and specialist clinicians such as GPs, pharmacists and health advisors 24 hours a day, 7 days a week, 365 days a year.

NHS 111 enables patients and health professionals to get quicker access to the right health advice, at the right time and in the right place.

  • For patients who become unwell when their GP surgery is closed, dialling 111 will enable a clinical assessment to be made and referral to the most appropriate service for their needs.
  • For patients who are in need mental health support, dialling 111 and selecting option two will enable them to speak directly to a member of the mental health crisis team.
  • The extended service will also enable Health professionals to get through to colleagues in the 111 services for support and advice via a dedicated option within the phone system.

The new integrated service means better sharing of expertise between GPs, clinical advisers and health advisers to ensure an appropriately trained member of staff will be able to deal with individual patient’s needs.  By having one single point of access – 111 – it also prevents patients having to contact multiple different services to receive the care they need.

The new integrated service follows a public consultation that ran in December 2014. The consultation showed strong support for NHS 111 and Out of Hours GP services to become integrated and be operated by a single provider. The new service will be run by Herts Urgent Care (HUC), a proven, experienced provider and have already been delivering the NHS 111 service in Cambridgeshire and Peterborough since 2013.

All calls from both mobiles and landlines to 111 are free.

Communications & Engagement Team
Cambridgeshire and Peterborough Clinical Commissioning Group  01223 725317 / 01223 725304

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